Terms and Conditions

How often will we visit

We offer the choice of every 5-6 or 10-12 weekly visits. If a 5-6 weekly frequency job is changed to 10-12 we may add an extra cost to your clean to cover extra water and extra time spent at your property.

Bad Weather

We will always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy and constant we will not clean your windows. Your clean will carry over to the next working day.

Turning us away

We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule available for you and will Text or Call the evening before to let you know were coming. On the day of the clean it is too late for us to replace your clean with another. We reserve the right if you turn our team away at the door or cancelling on the day with our office to charge you the full price expected and/or cancel any ongoing service with us, as we run on very tight margins and your clean is factored into the money needed to sustain our margins needed to run the business.

Cancelling our services

If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 08005677898 or by email to info@southerncountieswindowcleaning.co.u

However we do not offer one off window cleans if you wish to cancel before your third clean a cancellation charge of £30.00 or the value of the remaining cleans will be payable whichever is greater if cancelled before the third clean has taken place.

By allowing us to clean your property you agree to the above as we lose money on a first clean because of the amount of water and time spent at your property.

Complaints procedure

We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to re clean your windows at no extra charge. Please note that complaints made after 24 hours may not be re cleaned.

Confidentiality

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.

Payments

All payments must be made in full within 7 days of the clean date. If payments have not been made in full after 30 days, we will pass the details of the customer to a debt collection agency to recover on our behalf. An additional £10.00 will be added to the debt to cover collection costs.

WHY CHOOSE US?

We offer a bespoke quotes as per your requirements and can pledge that clients will be taken through the whole process from start to finish. We take great pride in our work and our clients can rest-assured that they will receive a first-class service, which we boast through trading as a window cleaning company for over fifteen years. By using inspiring ideas our clients can relax in their indoor/outdoor environment, which will be pleasing to the eye.

Do not worry about mess – Southern Counties Window Cleaning use staff who completely respect peoples’ property and leave the work areas clean and tidy – it’s like we were never there.

Manned offices from 9am to 6pm.
Easy secure cashless payment options.
You will receive a call, email or a text the day prior to your clean and a reminder on the morning of the clean.
An invoice will be left the day your clean is carried out, this will also have a time your property was completed.
We offer a 100% satisfaction guarantee and a rainy day policy, and will always be happy to carry out a re clean at your request within 48 hours of the clean.

The best window cleaners we have ever had. Fast, Efficent and no Mess. Great service, Great job. Thank you so much!

Windows cleaned by Tyrone and Dan, did a great job. I called ahead of clean, as previous cleans left marks on small side windows of bay window. This time ALL windows great! Good job lads and see you in seix weeks. Thanks

Windows excellently cleaned by Tyrone yesterday - including sills. Thank you!

The best window cleaners we have had! Very professional and very happy with the work carried out. Thank you so much!